Shipping policy

 

Thank you for shopping with JDT Racing Team. We aim to deliver your orders quickly and safely.

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Order Processing Time

• All orders are processed within 1–3 working days (Monday–Friday).

• Orders placed on weekends or public holidays will be processed on the next working day.

If we experience a high volume of orders (e.g., during launches or race weekends), processing times may be slightly delayed.

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Shipping Rates & Delivery Times

West Malaysia

• Delivery time: 2–5 working days

• Shipping fee: Displayed at checkout

East Malaysia

• Delivery time: 3–7 working days

• Shipping fee: Displayed at checkout

International Shipping (if applicable)

• Delivery time varies by destination

• Shipping fees are calculated at checkout

• Customs duties/import taxes (if any) are the responsibility of the customer

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Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

• Tracking number

• Courier link to track your parcel

Please allow 24–48 hours for tracking information to update.

Undeliverable Packages / Failed Delivery

If a package is returned to us due to:

• Incorrect shipping address

• Failed delivery attempts

• Recipient unavailable

Reshipping fees will be borne by the customer.

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Lost or Damaged Parcels

We are not responsible for:

• Delays caused by the courier

• Parcels lost due to wrong addresses provided by the customer

If your parcel arrives damaged, please email us within 48 hours with:

• Order ID

• Photos/videos of the damaged packaging and product

We will assist you accordingly.

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Shipping Restrictions

• We do not ship to P.O. Boxes

• We do not offer same-day or rush delivery